OpenSTAR — App Terms of Service

1. Who provides the app

OpenSTAR is published by STAR SOURCE LTD (“we”, “us”, “the company”), a private limited company registered in England and Wales under company number 17443871, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

By installing or using the app you accept these terms. If you do not accept them, please do not use it.

2. What the app is

OpenSTAR is a client. It does not provide connectivity by itself: it signs in to a private connection service with credentials you already hold, and carries your traffic over that service. Without an account it has nothing to connect to.

How the app and the service handle information is set out separately in the OpenSTAR App Privacy Policy, which forms part of these terms. Where this page and that one both touch on information handling, that page governs.

3. Accounts and subscriptions

Using the app requires an account issued by the operator of the service you are connecting to. Subscriptions are arranged directly with that operator and are not sold through the app or through an app store. The app contains no purchase of any kind.

A subscription defines three limits, and the service enforces all three:

• a data allowance for the period
• a period, after which the subscription expires
• a device limit, being the number of devices that may use the account

The app shows you the current state of all three. When an allowance is exhausted or a period ends, the service stops accepting the connection until the subscription is renewed. You are responsible for keeping your credentials to yourself; activity on your account is treated as yours.

4. Acceptable use

A connection service can be misused in ways that harm other people and put the service itself at risk, so this list is specific rather than general. You agree not to use the app or the service to:

• break any law that applies to you, or help anyone else do so
• gain unauthorised access to any system, account or network
• send unsolicited bulk email, or operate any part of a spam or phishing operation
• scan, probe, flood or otherwise attack systems that are not yours
• distribute malware, or run command-and-control infrastructure
• distribute material that sexually exploits children, or any other content whose possession or distribution is itself a criminal offence
• infringe copyright or other intellectual property rights at scale
• resell, sublicense or share your account beyond the device limit it carries
• interfere with the service, overload it, or attempt to circumvent its quotas or device limits
• reverse engineer, decompile or modify the app, except to the extent the law allows regardless of this clause

We do not monitor what you do through the connection, and the privacy policy explains why we are not in a position to. Acting on a breach of this section depends on what is reported to us or visible in the operation of the service itself.

5. Suspension and termination

We or the operator of your service may suspend or close an account where there is good reason to believe it is being used in breach of section 4, or where an account is being shared or resold beyond its limits.

Where an account is closed for that reason, any remaining data allowance or unexpired period is forfeited and is not refunded. We would rather say that plainly here than leave it to be discovered.

You may stop using the app at any time. Uninstalling it removes the credentials and settings held on that device; it does not by itself close an account with your operator.

6. Refunds

Subscriptions are not bought through the app or an app store, so no app-store refund process applies to them.

We do not operate a fixed refund schedule. If something has gone wrong — the service did not work for you, or you were charged for something you did not receive — contact us through the details in section 11 and we will look at it individually. Section 5 is the exception: an account closed for breach is not refunded.

If you are a consumer, this section does not reduce any statutory right you have under the law that applies to you.

7. Availability

We aim to keep the service working, but a connection service cannot promise uninterrupted access, and this one operates across networks where access is actively interfered with by parties we have no control over. Individual servers can become unreachable from some networks with no warning and for reasons we cannot fix from our side.

Access may also be interrupted for maintenance, for security reasons, or by circumstances outside our reasonable control. We do not guarantee any particular speed, latency or availability figure, and we publish none.

8. Your responsibilities

You are responsible for complying with the laws that apply to you where you are, including any law governing the use of this kind of software. You are responsible for the security of the device you install the app on and for keeping your credentials private. Where you provide information to us, you are responsible for its accuracy.

The app is intended for adults. It is not directed at children and should not be installed by them.

9. Intellectual property

The OpenSTAR app, its name and its interface are owned by STAR SOURCE LTD or licensed to us. You get permission to install and use the app for its intended purpose; nothing here transfers ownership of it to you.

The app includes third-party open-source components, each of which stays under its own licence, and nothing in these terms overrides those licences. Any third-party names referred to remain the property of their owners.

10. Disclaimers and limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. If you are a consumer, nothing here affects your statutory rights.

Subject to that, the app and the service are provided on an “as is” basis, and to the extent permitted by law we exclude implied warranties relating to them. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data, or any indirect or consequential loss arising from your use of the app or the service.

We are not responsible for the content you reach through the connection, or for what third-party services do with information you send them while connected.

11. Changes to these terms

We may revise these terms as the app and the service change, or to reflect legal requirements. The version published on this page at the time you use the app is the version that applies, and the date at the top shows when it last changed. Continued use after a change means you accept the revised terms.

12. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the United Kingdom you may also bring proceedings in the courts of the part of the UK in which you live, and nothing here deprives a consumer of the protection of the mandatory law of their country of residence.

13. Contacting us

Questions about these terms, and refund requests under section 6, can be sent to:

STAR SOURCE LTD
128 City Road
London
EC1V 2NX
United Kingdom
Company No. 17443871

Email: legal@starsource.uk

You can also use our contact form.